Questions, answered.

When a call reaches your BaseOps number, your AI receptionist answers in your business name, speaks naturally with the caller, and collects the details that matter. The conversation becomes a structured contact and opportunity in your dashboard—ready for your team to act on.

BaseOps is designed for businesses where phone calls turn into ongoing client work. That includes trades and field service, professional services, real estate, insurance, creative firms, automotive businesses, and technology companies. The setup adapts to your industry, your callers, and the language your team uses.

Calls are answered immediately, without sending a potential customer through a hold queue or to voicemail. The goal is to capture the opportunity while the caller is still ready to talk.

Yes. During onboarding, you choose the voice and configure your business knowledge, greeting, questions, and required caller details. BaseOps also learns whether location matters, who you usually work with, and whether your business calls the work a job, project, case, engagement, or appointment.

The receptionist stays honest. If a question requires a person or falls outside the knowledge you supplied, it captures the caller’s details and the reason for the call so your team can follow up with full context instead of receiving an incomplete voicemail.

No special hardware is required. BaseOps runs in the cloud. You can select a Canadian business number during setup, and your phone infrastructure is provisioned directly inside the product.

The website widget is coming soon. It will give visitors another way to submit their issue and contact information, and those leads will enter the same dashboard workflow as your phone calls.

Yes. Call records keep the conversation context together, including the recording, transcript, and a concise summary. That means your team can understand what happened and decide the next step without listening to every call from the beginning.

Yes. Every plan starts with a seven-day free trial, with no credit card required. You can configure the receptionist, experience the workflow, and see how BaseOps fits your business before committing.

BaseOps listens for urgency signals and time-sensitive details in the conversation. That context is carried into the call summary and opportunity record so genuinely urgent work is easier for your team to identify and prioritize.